security system company
It turns out the guy was off those 2 days. Seems like an easy thing to check and an unacceptable error when you are trying to fix an upset customer's issue. I finally get a call from the top guy and we run through pretty much the same info and same troubleshooting again. Side note, anytime I reset the device it would kind of work for about 24 hours before issues returned, so it made it hard to immediately let him know if anything changed right then. SOLUTIONHe suggested that I get a Netgear router because he's noticed a lot of issues with TP Links, mine was only 3 months old and had the latest I know this is about to change AC standard. But I did.